Privacy Policy
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Examples of Personal Information collected: Email address, phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example we may use Google Analytics to help us understand how our customers use the Site.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
Your rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our contact page.
ORDERS & DELIVERIES
Delivery information
Shipping
Due to the weight of the flooring, our products are delivered via a pallet service with a tail lift requirement for residential addresses.
We work alongside major logistics partners and aim to have your order delivered within 1 to 3 business days from order; location and product dependent.
Returns
Returns are accepted up to 14 calendar days after receipt of your order.
Please use our Contact Us section or contact us by phone on 0141 378 5846 quoting your order number, details of the product(s) you wish to return, the quantity of the item(s) and the reason for the return.
The products should be returned in the original packaging as far as possible and we would recommend using a trackable delivery service. Returns are paid for by the customer unless otherwise agreed.
Once we are in receipt of the returned goods and the products are found to be in original condition, your refund will be processed. The money will be refunded to the original payment method used during the purchase.
Note, if you have initiated the return after 14 calendar days from receipt of your order, you may not be eligible for a refund.
Damaged Items
If your item is damaged or faulty please contact us with full details of the defect, the quantity affected and supporting photographs. Following review, we may arrange collection of the damaged/defected material and offer a replacement or refund. This does not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence or not arising from defects of material. We do not accept returns on flooring that has been installed.
Lead time
At The Rubber Floor Co. we aim to dispatch all orders within 24 hours.
We expect all products to be with you within 1 to 3 days of order.
Damaged or missing items
We are sorry your order is damaged or missing items. Please contact us and include your name and your order number.
Our team will be in touch within 24 hours resolve this issue for you.
FITTING & MAINTAINING THE FLOORING
How do I fit the flooring?
All our products are DIY friendly.
For commercial premises we offer a fitting service the length and breadth of the UK.
Gym Tiles
We offer two gym tile ranges - Essential and Premium Connect.
Our Essential range is loose laid and only requires adhesive if laid in a small area. We recommend laying them in a staggered pattern as opposed to side by side to increase strength.
Our Premium Connect tiles are supplied with a unique interlocking system. Each tile has connection holes on the underside which connect together using interlocking clips, provided free of charge with the product.
All tiles are cut using a sharp stanley knife against a straight edge.
Turf
We recommend applying the The Rubber Floor Co.'s Turf to a clean, flat floor and recommend you level any irregularities in the subfloor prior to installation.
All our turf is latex backed and we recommend using double sided tape when fitting them to prevent sliding when in use; making them extremely easy to install, as well as easy to move elsewhere in the future if needed. A spray glue or adhesive will also work to provide a longer lasting fit.
Grid-X Garage Flooring
Each Grid-X tile has a male and female loop which connect together in place
How do I cut the gym tiles?
To cut the gymtiles you will need a straight edge and a sharp utility knife.
To best cut the flooring, measure the cut that you need and mark it on the tile with chalk or a white pen. Set a straight edge against your mark (we recommend a drywall ruler) and follow your line neatly with the first strike of your utility knife.
Simply repeat the striking of the knife through the mats until you have cut all the way through. We recommend having a number of spare replacement blades as they will dull quickly. A block of wood or similar underneath the mats will provide helpful leverage.
How do I clean the flooring?
You will get the most out of your flooring through regular cleaning and maintenance. Regular maintenance will keep your flooring clean and safe, and make your gym more attractive for yourself and/or any customers.
Cleaning the floor is as simple as sweeping or vacuuming it on a regular basis, with the frequency dependent on how often the space is used and for what purpose it is used.
We therefore recommend you carry out the following procedures to keep your floor as good as new:
1. Sweep with a hard bristle floor brush or vacuum to remove dust and loose debris;
2. Mop using warm water with a cup of white white vinegar or using a pH neutral detergent mixed with water.