Essential Edge - Black - 15mm

Shipping

Due to the weight of the flooring, our products are delivered via a pallet service with a tail lift requirement for residential addresses.

We work alongside major logistics partners and aim to have your order delivered within 1 to 3 business days from order; location and product dependent. 

​Returns

Returns are accepted up to 14 calendar days after receipt of your order. 

Please use our Contact Us section or contact us by phone on 0141 378 5846 quoting your order number, details of the product(s) you wish to return, the quantity of the item(s) and the reason for the return. 

The products should be returned in the original packaging as far as possible and we would recommend using a trackable delivery service. Returns are paid for by the customer unless otherwise agreed.

Once we are in receipt of the returned goods and the products are found to be in original condition, your refund will be processed. The money will be refunded to the original payment method used during the purchase.  

Note, if you have initiated the return after 14 calendar days from receipt of your order, you may not be eligible for a refund.

Damaged Items

If your item is damaged or faulty please contact us with full details of the defect, the quantity affected and supporting photographs.  Following review, we may arrange collection of the damaged/defected material and offer a replacement or refund.  This does not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence or not arising from defects of material.  We do not accept returns on flooring that has been installed.